I have owned Mercedes vehicles for about 10 years, with the preset vehicle for about 5 years now. Thus I have has a number of maintenance and service visits to the dealership. My overall experience is very positive with the interaction and responsiveness of the Service team and the quality of the work carried out. I choose Mercedes vehicles because of their engineering and design quality and recognize the expenses associated with service and maintenance. The Service manager is always clear about the service requirements and associated costs and communicates such in a professionald and approachable manner. Yes I have had some ...
In four days I had my brand new car ready and waiting for pick up. Sales person Paul was knowledgeable and not pushy, I especially liked the sale manager who found me the right deal for my budget. Not being their fault, the car was not completely ready but Paul within the week had the service done and even offered his car in exchange.
After reading the negative reviews, I have to post that my experience was perfect. Couldn't have asked for anything better. Price and time of car to be ready were exactly as quoted.